Streamlined shift posting for Qwick's hospitality marketplace, to drive more bookings
Qwick is a marketplace that connects small and medium-sized businesses in the hospitality industry with high-quality, vetted freelancers, think servers, bartenders, cooks, and general labor roles. Dug Dug collaborated with Qwick to enhance their mobile app experience and streamline their shift-posting flow, boosting the number of shift postings and making the platform even more effective for employers and freelancers alike.
Qwick
Creating a dashboard built for action
Managers often opened the app with specific tasks in mind. We built a dashboard with quick actions front and center, post a shift, copy a shift, clock in a worker, so the most common tasks take seconds, not minutes. We also surfaced what needs attention (verifications, unpaid invoices) so nothing falls through the cracks.
A clarified shift card
Freelancers and businesses both needed a clearer understanding of shift status and expectations. We redesigned shift cards and introduced a status system (In-Progress, Action Required, Waitlist, Lead) to surface key information.
Getting businesses to pay up faster
Past-due payments were a constant headache. We moved balances front and center on the homepage and simplified the payment flow. Instead of hiding behind a settings menu, paying became obvious and easy.
Onboarding that sets teams up for success
To prevent downstream issues, we guided new users to add payment methods early in their journey through a lightweight onboarding experience embedded within the dashboard.
Outcomes
A action oriented dashboard, streamlined shift posting, and improved shift clarity across the marketplace experience. These design changes resulted in more shifts posted, thus driving more revenue.
